Return & Refund Policy
Your satisfaction is our priority — here's how we protect you
Return Window
Customers have 14 days from the date of delivery to request a return. Requests made after 14 days will not be accepted under any circumstances.
Accepted Return Reasons
We accept returns only under the following conditions:
- Wrong item received — the product delivered does not match what was ordered
- Item arrived damaged — the product was damaged during shipping or delivery
Non-Accepted Return Reasons
The following are not valid reasons for a return:
- Change of mind or personal preference
- Buyer's remorse
- Product not meeting personal expectations
- Damage caused by misuse or mishandling after delivery
Item Condition
Returned items must be unused, in their original condition, and in original packaging. Any item showing signs of use, wear, or tampering will not be accepted for return.
Resolution – Replacement Only
NovahTech offers replacement only. We do not provide cash refunds. Once your return is approved, we will dispatch the correct or replacement item as quickly as possible via our courier partners.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable courier service such as PostEx or Leopards when sending items back to ensure safe delivery.
How to Request a Return
Contact us via WhatsApp at +92 334-6663251 within 14 days of delivery.
Share your order details along with clear photos or videos of the issue.
Our team will review your request and respond within 24 hours.
If approved, ship the item back to us using a trackable courier service.
Once we receive and inspect the item, your replacement will be dispatched immediately.